REFUND POLICY
To be eligible for a refund, your item must be in the same condition that you received it, unopened, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a refund, you can contact us at support@plantkandy.com. If your refund is accepted, you will receive an email from us with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You are responsible for any postage that may be charged to return your Freeze Dried Items to us.
You can always contact us for any return question at support@plantkandy.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
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Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items, food items or gift cards.
Exchanges
If we have sent you the wrong item, please let us know. We will send out the correct items to you ASAP!
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. Please be aware, we cannot accept returns on sale items, food items or gift cards.